Returns & Refund Policy

Returns and Refund Policy

We are thrilled to bring you a curated selection of premium items to help you unlock your full potential. We hope you are entirely satisfied with your purchase! However, if you have a change of heart, we completely understand.

Here is our unified Returns Policy to ensure your peace of mind as you continue on your path to vitality:

1. Standard Returns (30-Day Window)

If you are not fully satisfied with your physical product purchase, you have 30 days from the original purchase date to return it for a refund or exchange.

To be eligible for a standard return, your item must be:

  • Unopened, unused, and in a saleable condition.

  • In its original manufacturer's packaging with all tamper-evident seals intact. (Due to health and hygiene standards, opened nutritional products or supplements cannot be returned).

2. Non-Returnable Items

The following items are exempt from being returned or refunded:

  • Opened physical products or supplements.

  • Perishable goods (such as food items).

  • Digital Products (including courses, memberships, and any paid streaming content or group detox cleanses).

  • Gift cards.

3. How to Start a Return

Please do not send your purchase back without contacting us first.

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    Step 1: Contact our Support Team at uk@davidwolfe.com . Please include your order number and the reason for your return.

  • Step 2: Once your return is authorised, our team will provide you with the correct UK return shipping address and further instructions.

  • Note on Shipping: You will be responsible for paying your own shipping costs for returning unwanted items. We highly recommend using a trackable shipping service, as we cannot issue refunds for parcels we do not receive.

4. Damaged, Defective, or Incorrect Orders

If your item arrives in a physically damaged condition, is missing parts, or does not match what you ordered, we will make it right. Please contact us immediately at uk@davidwolfe.com. We will arrange for a replacement or a full refund and will cover the return shipping costs for our error.

5. Refunds & Processing Time

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed automatically to your original method of payment within 2 to 5 business days.

  • Please note that it may take up to 10 additional days for your bank or credit card company to officially post the refund to your account. Original shipping charges are non-refundable.

6. Customs and Import Fees

You cannot return physical products simply due to a refusal to pay Customs Fees. By purchasing from our store, you agree to pay any applicable Customs Fees required by your government to receive your products.

7. Data Privacy (UK GDPR)

Any personal data collected during the returns process (such as your name, email, and order history) will be processed strictly in accordance with our Privacy Policy and UK GDPR regulations, used solely for the purpose of fulfilling your return and maintaining accurate financial records.